Privacy policy

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Lawful basis for processing: Necessary for our legitimate interests to better understand our customers and their use of our services, to keep the Site up to date, to develop our business and to inform our marketing strategy.

ORDER INFORMATION

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processors Shopify, Unleashed, Klaviyo, ShipStation, Gorgias, Hubspot.

Lawful basis for processing: Necessary for the performance of a contract.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information collected: name and email address

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Gorgias.

Lawful basis for processing: Necessary for the performance of a contract and necessary for our legitimate interests in ensuring we maintain our customer satisfaction levels.

LEAD GENERATION INFORMATION

Examples of Personal Information collected: name, email address and phone number.

Purpose of collection: to send across offers and discounts following an interaction with our brand.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processors Shopify, Klaviyo & Blueprint

Lawful basis for processing: Necessary to update you on new products and services, discounts and offers.

QUIZ PERSONAL INFORMATION

Examples of Personal Information collected:  health goals, lifestyle, name, age, gender, email address.

Purpose of collection: to recommended Zooki products that may support your health goals and lifestyle and to send across offers and discounts following an interaction with our brand.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processors Shopify, Klaviyo, & Typeform

Lawful basis for processing: Necessary to recommend products related to your health goals and lifestyle.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@yourzooki.com to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may also share your Personal Information with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Information in the same way as set out in this Privacy Policy.

Behavioural Advertising

Online advertising enables advertisers to reach individuals with their products and brands.  We use the following online advertising services.  Details of how you can opt-opt of personalised advertising can be found below:

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

GOOGLE - Opt out of seeing personalised ads - Ads Help (google.com)

FACEBOOK - About the ads you see from Facebook

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the UK or the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Storing Personal Information

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States by our processors.  Where Personal Information is transferred outside the UK or the EEA, we will take all steps reasonably necessary to ensure that Personal Information is treated securely and transferred in accordance with data protection law.

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

GDPR

In certain circumstances you have the following rights under data protection law:

Right of access to Personal Information we hold about you;

Right to correct inaccurate Personal Information;

Right to erasure of your Personal Information;

Right to object to the processing of your Personal Information;

Right to restrict the processing of your Personal Information;

Right to transfer your Personal Information to another organisation;

Right to withdraw your consent for processing your Personal Information.

If you would like to exercise these rights, please contact us through the contact information below:

hello@yourzooki.com

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below:

hello@yourzooki.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@yourzooki.com or by mail using the details provided below:

YourZooki Ltd

105 Garstang Road, Preston, England, PR1 1LD Last updated: 17th December 2021