If you'd like to apply a discount code to your subscription, simply log in to your account, and head to the 'Subscriptions' tab. Then, click to edit the subscription that you'd like to add the code to, scroll down to the bottom of the page and you'll see a box to enter your discount code. This will apply the code to your upcoming subscription!

If you've built up some loyalty points and would like to use these against an upcoming order, simply log in to your account and head to the 'Rewards' tab. Here you'll see how many redeemable points you have.

You'll see some predetermined options of points to redeem, ranging from £10 off to £40 off. Click the 'redeem' button on one of these amounts, and it will generate a discount code for this amount. Once you click this 'redeem' button, you can't add these points back to your balance (but don't worry, we will email you the discount code so you don't have to memorise it!)

Once you've copied this code, head to the 'Subscriptions' tab in your account, and select the subscription you'd like to add the code to. Then scroll down to the bottom and you'll see a box where you can enter this code and redeem these points off your upcoming order!

If you have any questions, please don't hesitate to get in touch and we'll be happy to help redeem these loyalty points for you.

‘Lipo-shield’ is what we call the special lipid emulsion that we wrap all our nutrients in. ‘Lipo’ for lipids, and ‘shield’ because they form a protective barrier around the nutrients, helping to deliver them through the digestive system.

Our Lipo-shield is made up of essential phospholipids, the same thing that surrounds our cells. They are "essential" because our body can't produce them - we must get all the phospholipids we need from our diet, and once our Lipo-shield has delivered the nutrients into your system, the phospholipids are used by the body to make new cells.

We know it might be slightly confusing - it’s hard to imagine how we could make Zooki taste so good without artificial additives and sugars. However, despite the sweet taste, all Zooki products are completely free from sugars, artificial sweeteners and additives. Nothing but natural goodness and high impact nutrients! 

The sweetness you’re tasting could be the xylitol in our Zooki products, which is a naturally sweet compound found in fruits; however, unlike sugar, xylitol has a very low glycemic index and thus no effect on blood sugar levels! 

We also use organic, plant-based glycerin derived from coconuts to keep the moisture content low, the taste sweet and the lipid emulsion stable. We only use 100% natural, sustainably sourced ingredients and place particular emphasis on avoiding ingredients such as potassium sorbate and sodium benzoate!

You can rest assured, all Zooki products are free from gluten, soy and sugar.

Vitamin C Zooki, Vitamin D Zooki, Turmeric Zooki, Collagen Zooki, and Omega 3 Zooki are all free from dairy!

We do our best to make sure our range is suitable for anyone and everyone, regardless of dietary requirements. However, sometimes, to ensure our products are as impactful and effective as can be, we need to add certain ingredients - this was the case with Gut Biome Zooki and Glutathione Zooki, which are not dairy free. Gut Biome Zooki and Glutathione Zooki both contain lactoferrin from milk protein. This lactoferrin works to aid the bioavailability and stability of Glutathione Zooki, and it promotes the colonisation of bacteria in the gut in Gut Biome Zooki. 

We try to ensure our products are vegan friendly where possible whilst still ensuring they are as effective as they can be. With this in mind, Vitamin C Zooki, Vitamin D Zooki and Turmeric Zooki are all vegan friendly. 

Gut Biome Zooki and Glutathione Zooki both contain Lactoferrin, a protein found in milk, while Collagen Zooki and Omega 3 Zooki are sourced from fish - so these four products are not suitable for vegans.

Zooki is nothing if not versatile. Straight out of the sachet, add it to water, smoothies, yoghurts, porridge - it’s your call! We suggest you try out a few different ways and decide on your favourite (we like to add Vitamin C Zooki to a glass of cold water for a refreshing boost!)

This is a judgement call, however we recommend taking it in the morning so that you can feel the benefits throughout the day. Consistency is key here - try to pick a time and take your Zooki at the same time every day so you can get into the habit.

The biggest enemy to lipids is oxidation, so using sachets is essential for reasons of stability more than anything else. If we were to use a bottle, the moment the seal is broken a small amount of oxygen would creep in and the stability of the lipids would be threatened. As time goes by, each serving would be less and less effective. We are working closely with the leading sachet manufacturers in the UK to switch to a more environmentally friendly material as soon as possible which we hope will be in the not too distant future.

Keep them and start a Zooki shrine! Or, more preferably - we would love it if you would set your sachets aside, and pop them into the bag we’ve provided with your order. Then, post these back to us in your prepaid postage bag, and we’ll recycle them for you (and reward you for it! Read more here

Most definitely. In fact, our products are designed to work in synergy with one another, so the benefits of one Zooki will complement another (for example, our Vitamin C Zooki and Collagen Zooki are an amazing skin nourishing combo!) Mix and match your daily Zooki sachets to your heart's content - it’ll do you nothing but good.

We know, it looks a bit weird, doesn’t it? But don’t be alarmed - this is totally normal! Especially for our Vitamin C Zooki. The reason for this is due to the lipids; depending on how much water you add, for the lipid emulsion to remain stable, they need to disperse throughout the liquid. If the lipids remain stable and do not separate, this dispersion will create a milky white dissolution (It still tastes absolutely delicious though, despite the optics)

You can manage your subscription at any time via your Zooki account. To login to your account, click on the icon in the top right corner of our website or click here

If you find you have more Zooki than you can handle for the time being, that’s okay! Just log in to your account and edit your subscription until you’re back up to speed with your Zooki stock 

Uh oh! If you’ve forgotten your password, you can reset it via the ‘Forgot password’ button on the login page. If you're struggling, get in touch with us at hello@yourzooki.com or give us a call on 020 3856 8843, we're always happy to help!

We know you have enough to think about without having to remember to repurchase your daily nutritional goodness. That’s why we offer a subscription service, where you can opt in to a recurring order; we send out a product periodically without you having to come back to the website. Subscription orders are at least 12.5% off each order and require zero commitments: you can edit, pause or cancel your subscription at any time via your account

Yes, absolutely. If you want to alter the frequency of your deliveries you can do so by logging into your YourZooki account, getting in touch with us here or just giving us a call!

Get in touch with us here and we'd be delighted to help :)