Refund policy

This Cancellation and Returns Policy (the “Policy”) applies in conjunction with our Terms and Conditions (the “Terms”) and governs your return of any products (the “Products”) that we supply to you, either via our website, https://zooki.com (the “Website”) or at one of our “pop-up” kiosks (“Kiosks”).

We reserve the right to amend this Policy at any time. 

We acknowledge that you may, from time-to-time, purchase Products from us and simply wish to change your mind in respect of those Products. Furthermore, there may be a rare instance where we have supplied an incorrect Product to you or such Product is not of the high quality that either you or we would expect it to be.

This Policy is intended to provide you with a simple and easy way of returning any Products to us in the scenarios mentioned in clause 1.1, above. 

If you have any questions regarding this Policy, the please contact us by:

telephoning our customer service team at 01253 928393; using the “Contact us” function on the Website; or by writing to us at 105 Garstang Road, Preston, Lancashire PR1 1LD.

If you have any further questions regarding your key legal rights in respect of Products that we have supplied, please visit Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in this Policy will affect your legal rights.

Given that the majority of our Products are sold via our Website, in most instances our customers will have statutory cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“2013 Regulations”). This Policy provides our customers with enhanced cancellation rights and does not attempt to diminish any of your rights or our obligations under the 2013 Regulations.

 

For full terms please visit:

Zooki Cancellation and Returns Policy