Terms and conditions

  1. INTRODUCTION

www.yourzooki.com (referred to as the "Website") is owned by YourZooki Ltd. Company registration number 10551603.

By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and YourZooki Ltd at the point of order confirmation and acceptance. 

 

  1. PLACING AN ORDER

- Add the products you want on the website to your basket 

- Ensure you select the correct active ingredient/s, bottle size and flavour

- Once you have added item/s you want to purchase, proceed to checkout

- Certain information must be provided for billing, shipping, email addresses and all other required information accurately 

- Review the full order and ensure you’re satisfied with the order, before completing purchase 

- Submit order. You will then receive a confirmation via your email address which you provided 

  • ORDER ACCEPTANCE AND CANCELLATIONS

All orders submitted by you are subject to acceptance by YourZooki. We may choose not to accept your order at our own discretion.  Examples of when we may not accept your order are as follows:

  • If Products shown on the Website contain an error such as being incorrectly priced or otherwise incorrectly described ;
  • Suspected fraudulent activities
  • If Products are shown on the Website but are not available;
  • If we are unable to obtain authorisation of your payment;
  • If shipping restrictions apply to a Product;

Once order is submitted, we will Process your order within 2 hours sometimes it may not be possible to cancel your order.

 

  1. QUALITY AND MAINTENANCE OF PRODUCTS 

Minor differences in labelling colour in Products are possible as a result of image quality. This will not affect flavour, taste, stability or shelf life. YourZooki is not liable for these variations and deviations.

YourZooki draws your attention serving size and recommendations on the labels of the Products. YourZooki is not liable for any damage resulting from incorrect consumption of Products, including handling consuming more than the recommend or suggested serving/dosage.

 

  1. PRICE AND CURRENCY 

Prices displayed online maybe adjust depending on your geographical location. For example, if you reside in the Canada, the currency displayed should adjust to CAD. This also works for USD, AUD, EUR and other major currencies. 

All prices quoted at the payment stage are in Great British Pound (GBP). 

YourZooki reserves the right to alter, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without prior notice.

 

  1. SHIPPING AND DELIVERY 

All orders made on the YourZooki website are dispatched from Chorley, UK to the shipping address you provide at the checkout stage, orders are delivered on business days; excluding bank holidays and national holidays.

We aim to despatch orders on the same day when the order is placed by 2pm, London GMT. However if order volume significantly increases over a short period of time this is not always possible. 

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are paid by the customer.

YourZooki cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. 

 

  1. RETURNS, EXCHANGES AND REFUNDS 

We offer exchanges within 14 days of purchase if the product you received is the incorrect size, damaged, out of date, formulation failure, please email hello@yourzooki.com for any returns. You can exchange the same item for a different size or different active ingredient, so long as the seal hasn't been broken.

Exchanges are usually processed within 14 business days of us receiving them. Please allow up to 6 weeks for your exchange items to be delivered back to your shipping address.

We offer refunds within 14 days of purchase on non-sale items or discount items. Refunds are usually processed within 14 business days of us receiving them. Please allow up to 4 weeks for your refund to reach your bank account. Products are only eligible for refund if the seal hasn't been broken.

Sale/discount items can only be exchanged if stock is available, or refunded as store credit online.

Please ensure that all Item Exchanges & Refunds are sent using a Tracked and/or Signed For Service back to our address to ensure we receive the goods. We will not refund postage cost for returns.  

 

  1. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names which appear on YourZooki products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Your Zooki Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

    8. Privacy Policy

Please visit our Privacy Policy page for more information.

 

  1. FREE PRIZE COMPETITION TERMS AND CONDITIONS
  • Promoter
    •
      1. By entering the competition, you are agreeing to these prize competition terms and conditions and acknowledge that failure to comply with them result in disqualification.
      2. The competition is being run by YourZooki Ltd (‘YourZooki Ltd/ ‘we’/ ‘us’) of [105 Garstang Road Preston PR1 1LD, United Kingdom]. 

     

  • Eligibility 
    •
      1. The competition is open to all participants resident in the UK who are over 18 years of age. 
      2. Employees and immediate family members of employees of YourZooki Ltd and their associated companies, professional advisers, advertising and promotional agencies are not eligible to take part in the competition.
      3. In entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win.
      4.  A maximum of one entry per individual is permitted. Multiple or incomplete entries will be deemed invalid. 
      5. The competition is free to enter and no purchase is necessary.

     

  • How to participate
    •
      1. The competition opens at 00:00GMT on 19/07/2021 (“Start date”) and closes at 00:00GMT on 18/01/2022 (“Closing Date”). Entries received after this tim​e will not be valid or considered.
      2. To enter the competition, you must:
    • Provide your First name, last name, email, phone number
    • Agree to these prize competition terms and conditions and
    • Agree in exchange for free participation in the competition to receive regular updates about interesting offers on products of YourZooki Ltd via email. This consent can be withdrawn at any time.

     

  • Exclusion from participation
    •
      1. YourZooki Ltd will not accept responsibility if contact details provided are incomplete or inaccurate.
      2. YourZooki Ltd will disqualify any competition entries that are considered to be fraudulent or not in good faith and reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the competition.

     

  • Prizes
    •
      1. The prize will be as follows: [One single prize] of [an Everything We’ve Got Zooki Bundle] including [a month supply of Vitamin C Zooki, Collagen Zooki, Turmeric Zooki, Omega 3 Zooki, Vitamin D Zooki and Glutathione Zooki]. The approximate retail value of the prize is limited to [£199.99].
      2. The winners will be drawn at random by [18|02|2022]. 
      3. The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.
      4. We reserve the right to substitute prizes with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
  • Winner announcement
    •
      1. Winners will be notified by email [within 48 hours after the draw] with instructions on how to claim the prize. 
      2. YourZooki Ltd will attempt to contact winners [by email up to two times]. If contact is not made, YourZooki Ltd reserves the right to choose and notify a new winner.

     

  • Claiming the prize
    •
      1. The winner will have 7 days from the date they were notified of winning to claim the prize by responding to the email notification. Winners may be required to provide further identification or documentation to [YourZooki Ltd] in order to claim their prize.
      2. If a winner does not claim their prize within 7 days, they will lose their right to the prize. YourZooki Ltd reserves the right to choose and notify a new winner.
      3. The prize will be sent within 30 days after the closing date of the competition. 
  • Data protection 
    •
  • You consent to any personal information you provide in entering the competition being used by YourZooki Ltd for the purposes of administering the competition and to [send promotional emails as explained on the webform.]
    •
  • Winners agree to participate in any reasonable publicity related to the competition which may include the publication of their name and photograph in any media. In case of publication, participants will be informed and given the possibility to object or reduce the information published or made available. 
    •
      1. All personal information shall be used in accordance with YourZooki Ltd Data Protection Policy, accessible here: https://yourzooki.com/pages/privacy-policy



  • Early termination and cancelation of competition. 
    •

    YourZooki Ltd reserves the right to pause or terminate the competition in whole or in part for good cause without prior notice. This applies in particular if circumstances exist which can disrupt or prevent the planned process of the competition, such as the occurrence of computer viruses, software and/or hardware errors and/or for other technical reasons which result in a significant impairment. This shall also apply in the event of manipulation or attempted manipulation which influences the administration, security, integrity and/or regular and proper implementation of the competition. 

  • Limitation of liability
    •

    YourZooki Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the competition or being selected for a prize, save that the YourZooki Ltd does not exclude its liability for death or personal injury as a result of its own negligence.

     

  • Notice and conditions of Facebook
    •

    Each of Facebook and Instagram may be used to advertise or promote the competition. By entering the competition, participants agree that the competition is in no way sponsored, endorsed, administered or associated with Facebook. Participants have no claims against Facebook arising from participation in the competition or from a prize in the competition. Enquiries and notices by the participants are to be directed exclusively to YourZooki Ltd and not to Facebook.

     

  • General provisions
    •
    1. YourZooki Ltd reserves the right to amend these terms and conditions at any time, without prior notice.
    2. If any provision in these terms and conditions is held, in whole or part, to be invalid or unenforceable for any reason, the validity of the remaining provisions of these terms and conditions shall not be affected, and they shall continue to be valid and enforceable. The invalid or unenforceable provision shall be replaced with a valid provision which is as similar as possible in substance to the invalid or unenforceable provision.

     

    1. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

     

  • Contact
    •

    In case of questions participants should contact [hello@yourzooki.com].

     

    Amendments to Terms and Conditions

    We reserve the right to make changes to these Terms and Conditions at any time.

    The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website. 

    Please check the YourZooki Terms and Conditions periodically for changes.