We aim to process all orders placed before 4pm Monday to Friday on the same day. During busy periods there can be delays but we will always do our best to get it out the same day.

Any issues or questions, please call us on (+44) 01253 928393 or email hello@zooki.com and we'll be able to help. 

We offer free next-day delivery Monday - Friday for orders over £50. 

We use Royal Mail Tracked 24 by default, but for an extra £2.95 we can send your order using DPD Next Day.

Your tracking information will be sent to you as soon as your order has been shipped.  

If your order is under £50, shipping costs:

- £2.95 for Royal Mail Tracked 48 (2 day service)

- £3.95 for Royal Mail Tracked 24 (next-day service)

- £4.95 for DPD Next Day

For the following countries, we offer tracked international air (DPD or UPS) at a cost of £8.95: Australia, Hong Kong, Singapore, Cyprus, South Africa, Egypt, India, UAE, Bahrain, Kuwait, Qatar, Saudia Arabia, Oman, Lebanon, Malaysia, Malta, Sri Lanka, Turkey

For the following countries, we offer tracked international air (DPD or UPS) at a cost of £12.95: New Zealand, Japan, South Korea, Taiwan, Thailand, Canada, Azerbaijan, Israel.

International delivery normally varies from 2-7 days depending on the location.

To be eligible for a return, your Zooki product(s) must be in the same condition and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@zooki.com, and be sure to include your order number in the email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you'd like to apply a discount code to your subscription, simply log in to your account, and head to the 'Subscriptions' tab. Then, click to edit the subscription that you'd like to add the code to, scroll down to the bottom of the page and you'll see a box to enter your discount code. This will apply the code to your upcoming subscription!

If you've built up some loyalty points and would like to use these against an upcoming order, simply log in to your account and head to the 'Rewards' tab. Here you'll see how many redeemable points you have.

You'll see some predetermined options of points to redeem, ranging from £10 off to £40 off. Click the 'redeem' button on one of these amounts, and it will generate a discount code for this amount. Once you click this 'redeem' button, you can't add these points back to your balance (but don't worry, we will email you the discount code so you don't have to memorise it!)

Once you've copied this code, head to the 'Subscriptions' tab in your account, and select the subscription you'd like to add the code to. Then scroll down to the bottom and you'll see a box where you can enter this code and redeem these points off your upcoming order!

If you have any questions, please don't hesitate to get in touch and we'll be happy to help redeem these loyalty points for you.

You can manage your Zooki subscription at any time by logging into your account and clicking on the 'subscriptions' tab. If you have multiple subscriptions, simply select the subscription you wish to edit. Once selected, you can pause, edit, skip or cancel your subscription via your account section. If you need help with the above, please don't hesitate to get in touch and a member of our customer service team will be happy to help.

Once your order has been dispatched, you will receive an email with tracking information so you can track your order. If you can't find this email, please check your spam folder.

Uh oh! If you’ve forgotten your password, you can reset it via the ‘Forgot password’ button on the login page. If you're struggling, get in touch with us at hello@zooki.com or give us a call on (+44) 01253 928393, we're always happy to help!

Our Liposomal product range refers to products which use our signature liposomal delivery system - this is where we wrap nutrients in tiny lipid bubbles called liposomes. These liposomes help protect the nutrients as they travel through the digestive system, and improve absorption into the bloodstream - so you get more of the nutrients you need to feel benefits fast.

While a lot of our products are vegan, not all Zooki products are suitable for vegans. We recommend checking the nutritional information of specific products for more information. As a quick overview, our Electrolyte Range and most of our Liposomal Range is suitable for vegans, however our Collagen Range is not suitable for vegans.

Absolutely - our products are designed to be taken in tandem with one another. You can mix and match multiple products from the range to meet your health goals. When it comes to the Electrolyte Range, we simply recommend you adjust your consumption depending on your activity levels and fluid loss from day to day - depending on your activity levels, you may not need to take more than one Electrolyte sachet per day.

This is a judgement call, and can vary from product to product. Generally speaking, we recommend taking Zooki products in the morning so that you can feel the benefits throughout the day. Consistency is key here - try to pick a time and take your Zooki products at the same time every day so you can form a strong habit. If you're taking products for a better night's sleep, such as Magnesium or Ashwagandha, then we recommend taking these products 1-2 hours before bed.

Our sachets protect our products from oxidation and help maintain the stability of the product for every single serving. If we were to use a bottle, the moment the seal is broken a small amount of oxygen would creep in and the stability of the nutrients and liposomes would be threatened. As time goes by, each serving would be less and less effective. We are working closely with the leading sachet manufacturers in the UK to switch to a more environmentally friendly material as soon as possible, which we hope will be in the not too distant future.